About SecondShadow
We believe businesses should run smoother without being asked to become a different business. No reorganisation, no new operating model, no consultants. The same company, with less in its way.
You deal with us directly during the early access programme: requests, replies and escalations.
Co-Founder and Chief Executive
Paul has founded and sold two companies before SecondShadow. Both taught him the same thing: the time in a growing business goes on administration, and most tools add to it rather than remove it. SecondShadow is what he wanted on the first two occasions.
Co-Founder and Chief Technology Officer
Josh built his career across a range of roles in the UK security channel, seeing first hand how the systems a business runs shape its day, and how often that is for the worse. He leads product and engineering at SecondShadow so that stops being true for our customers.
How we think
Most software asks the business to change to fit it. We would rather fit the business.
How you sell, invoice and look after customers is yours. Our job is to make it faster and more reliable, not to replace it with ours.
We take pride in hearing what customers think, including the uncomfortable parts. The platform grows with the people using it, and programme members decide what ships first.
The value of removing manual lead-to-cash work is the time and accuracy it returns to the business. That is what we measure ourselves on.
If a capability cannot be explained in a sentence, it is not finished. The same rule applies to pricing and to contracts.
How we build
Programme members receive build updates, including what did not work. What ships next is decided by what we hear back, not by a roadmap written in isolation.
What is slow, missing or wrong.
In weeks, reviewed with you.
What shipped, what broke, what changed.
A founder reads every request, and every place is approved by hand.
